Helpdesk Analyst

Salary: £28,000 - 30,000 per year Requirements: Previous experience in 1st line support or a similar helpdesk role Strong communication skills and confidence guiding users through fixes Calm under pressure with a customer-focused approach Curiosity and a willingness to learn new technologies Ability to troubleshoot across hardware, software, and networks Responsibilities: Take incoming support queries, log tickets, triage issues, and resolve what we can Troubleshoot hardware, software, and netw…