Helpdesk Analyst

Salary: £28,000 - 30,000 per year Requirements: Previous experience in 1st line support or a similar helpdesk role Strong communication skills and confidence guiding users through fixes Calm under pressure with a customer-focused approach Curiosity and a willingness to learn on the job Responsibilities: Take incoming support queries and log, triage, and resolve tickets where possible Troubleshoot hardware, software, and network issues Support user onboarding and offboarding Keep customers updat…