Omni-Channel Digital Experience Manager

Description This role sits at the heart of our omni-channel approach, working across askUS as the University’s single front door for student enquiries, and our specialist service teams who support more complex cases. You’ll work closely with customer-facing teams, technology colleagues, product owners, data specialists, content owners and suppliers to make sure our systems and processes support a joined-up, end-to-end experience. Together, you’ll help strengthen consistent CRM use, knowledge ma…