Business Analyst

Business Analyst Role Summary · Act as the senior business analysis lead for the ServiceNow CSDM-aligned re-platforming program, translating business requirements into structured delivery artefacts across discovery, design, build, testing, and rollout. · Drive current-state assessment conversations covering CMDB, Discovery, Service Mapping, integrations, customisations, and process maturity so that the target-state design is grounded in operational reality. · Own the requirement lifecycle for i…