Customer Resolutions Manager (Contact Centre)

Are you passionate about developing people, delivering outstanding customer experiences, and building a high-performing resolutions team from the ground up? We're looking for a Customer Resolutions Manager to join our contact centre operation in Durham. The appointment is for an initial 6 month period with the potential for an extension/permanency. This is an exciting opportunity to play a key role in establishing and shaping a new team, leading a group of Resolution Case Handlers and helping c…