WFM Consultant

Senior WFM Consultant Contact Centre Transformation Programme | Workforce Management & Quality Location Remote with travel to Kuwait as required Contract Fixed-Term Assignment (6 Months) Reporting to Programme Manager / Delivery Lead About the Opportunity We are seeking an experienced Senior Workforce Management (WFM) Consultant to lead the Workforce Management and Quality workstream within a major Contact Centre as a Service (CCaaS) transformation programme. This is a hands-on consulting role …