ITSM Configuration and Service Catalogue Analyst

Salary: £? - ? per year Requirements: Significant hands-on experience implementing or improving CMDB and Service Catalogue capabilities. Proven experience supporting large-scale ITSM implementation, migration, or service improvement programmes. Experience gathering requirements and taking work through discovery, documentation, validation, testing, and implementation. Strong understanding of ITIL Service Management, Configuration Management, and Service Modelling. Experience creating service map…