Customer Success Enablement Manager

Our client is a global leader in Fintech solutions. They are now seeking an experienced Customer Retention & Growth Manager to design, build and optimise retention programmes across a diverse customer base. You’ll play a pivotal role in shaping welcome, nurture, retention and winback journeys — including free-trial conversion — to drive long-term customer value and reduce churn. This role sits at the heart of the Customer Success organisation, combining digital-first initiatives with value-adde…