Heating & Plumbing Service Coordinator

Know enough about boilers, heating and plumbing to work out what's actually wrong when a customer calls? We need an experienced Service Controller to join an existing office-based team supporting a busy domestic engineering operation. This isn't a standard customer service role. You'll be the bridge between the customer and the engineer: understanding the problem, asking the right questions, providing straightforward first-line solutions where appropriate and deciding when an engineer needs to …