Service Desk Manager

Job Title: MDA IT Desk Service Manager Reporting to: Engineering Management Lead Location: Portsmouth Security: SC required (or willingness to obtain) Purpose of the Role The IT Service Desk Manager supports the delivery and continuous improvement of IT services in accordance with ITIL 4, ISO/IEC 20000, and Defence/public-sector governance standards. The role ensures that services are delivered efficiently, performance is monitored, and service improvements are implemented across the service va…