Senior Customer Loyalty Manager and retention Manager

We're recruiting a Senior Customer Loyalty & Retention Manager to lead the development and evolution of a customer loyalty proposition for a well-established, customer-focused retail business. This is a highly visible role with significant influence across ecommerce, CRM, customer insight, digital and commercial functions. You'll be responsible for developing strategies that increase customer retention, purchase frequency and lifetime value, ensuring loyalty becomes a key driver of long-term gr…