Contact Centre Tooling Product Specialist

Job Description The Contact Centre Tooling Product Specialist is a subject matter expert (SME) for the organisation’s Contact Centre tooling platforms, supporting the Contact Centre Tooling Product Owner to ensure that platform changes and deliveries are fit for purpose, operationally effective, and aligned to approved business requirements. The role focuses on platform capability, configuration, integrations, and delivery assurance, working closely with Channel Operations (ChOps), vendors, and…