Operational Risk Lead (Financial Services)

Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we provide both contact centre and administrative solutions to help assist its 25 million customers. Specifically, we are supporting the end-to-end customer journey, right from the moment a customer is looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account. Whatever the type of query, we are there to a…