Programme Manager - Customer Retention

Programme Manager - Customer Retention - Hybrid - £1000 p/d umbrella - 3mo initial Our client - a leading financial services company are looking for a Senior Programme Manager to scope and set up an enterprise wide customer retention programme. Key Responsibilities Establish a customer retention programme from discovery through to full pilot roll out. Identify customer touch points across customer journey (renewals, complaints, life cycles) Design and implement targeted re-engagement strategies…