Controls Assessor

Description The Enterprise Outcome Testing (EOT) team supports NBS in assessing and evidencing the actual outcomes that our customers experience when they engage with us. We’re the ones who identify the good and not so good outcomes and provide product and service owners with valuable insights to support NBS in ensuring we act to deliver good customer outcomes and avoid causing foreseeable harm to our customers. The Controls assessor is critical in assessing customer journeys to determine where…