Service Delivery Manager

Job Description The Service Delivery Manager (SDM) will be responsible for overseeing the delivery of all sustainment activities for the IMOS programme, ensuring alignment with contractual obligations and customer satisfaction. Responsible and accountable for ensuring execution of Sustainment deliverables to cost, schedule and technical / performance. Manages the delivery of services to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded; ensures…