FGPP SME

Professional Summary Experienced GPP SME / Technical Business Analyst with 12 years of expertise in payments and banking technology, specializing in Finastra Global PAYplus (FGPP/GPP) production support, issue investigation, configuration management, and payment processing analysis. Strong experience in troubleshooting complex production issues using GUI, database analysis, trace analysis and payment flow validation. Proven ability to lead customer-facing technical discussions, manage escalatio…