Service Desk Lead

Work Arrangement: Hybrid We are seeking a Service Desk Lead with 8–10 years of IT Service Desk experience (minimum 3 years in a leadership role) and strong expertise in Microsoft 365 technologies . The role involves managing enterprise service desk operations, leading teams, ensuring SLA adherence, and providing hands-on technical support in an ITIL-governed environment . Key Responsibilities Team Leadership : Supervise and mentor Level 1 & 2 engineers, manage rosters, and conduct performance r…