Service Operations Analyst

Salary: £108,420 - 136,500 per year Requirements: We need experience in IT service operations within an outsourced or managed service environment, with enough operational understanding to assure and govern Incident, Major Incident, Problem, and Change processes. We need strong knowledge of ITSM/ITIL practices, with a focus on process governance, assurance, controls, and continuous improvement. We need a good understanding of Service Desk operations, including triage, categorisation, routing, es…