Technical Business Analyst - Microsoft Dynamics 365

About The Role FDM is a global business and technology consultancy seeking a Functional Consultant – Contact Centre & Workflow CRM (CSP) to join an ongoing Customer Service Platform transformation programme . This is initially a contract role with strong potential for extension. The role will be hybrid and based in York. This opportunity sits within a large-scale transformation programme integrating Contact Centre (CCaaS), Workflow CRM (case management), and data into a single platform. The rol…