Service Governance, ITSM & Incident Lead - BPL

Job Description Purpose of the role To support the implementation of major changes and improvements to the organisations IT service management practices by driving strategic initiatives to modernize, transform and future-proof how the bank delivers and supports technology services. Accountabilities Establishment of KPIs to measure the success and impact of specific transformation programmes, and actively monitor KPIs to identify the ongoing effectiveness of the initiative, improvement areas wit…