Sr PM, Service Imp. - FTC, Quality and Escalations

This is a 12-month fixed term contract position. Amazon's Customer Service (CS) department is seeking an experienced Program Manager to join the WW Quality and Escalations team to support Service Improvements. You will be responsible for driving a high-visibility CS program that will directly impact the WW Service Experience of our customers. You will be responsible for owning the creation, collection and implementation of service improvement initiatives that support WW CS in raising the bar on…